Adobe Genuine Software Integrity Service Data At Risk Mac

09.08.2020
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The desperate need to “phone home” was immortalized in the 1980’s science fiction film, E.T. in which a loveable Alien searched for rescue after becoming stranded on Earth. Thanks to Adobe’s new Genuine Software Integrity Service, the “phone home” concept has returned to the small screen. But, instead of looking for a lift home, Adobe is on the hunt for non-authentic products.

Adobe’s Software Integrity Service periodically validates already installed Adobe Software. If it finds evidence of incorrect and invalid licenses, or tampering of program files, it automatically “phones” the company an alert for fraudulent use. The validation looks for illegitimate serial numbers, as well as whether the software code “has one or more of several known software hacks.” Violators are then sent a notification that 'the Adobe software you are using is not genuine”.

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Adobe is auditing, but it’s not what you think

Risk Level: Impacts: Notes: Details (including CVE) Adobe Genuine Integrity Service: Medium Risk: Elevation of Privilege: APSB20-12: Adobe Acrobat and Reader: Medium Risk: Information Disclosure Remote Code Execution Elevation of Privilege: APSB20-13: Adobe Photoshop: Medium Risk: Remote Code Execution: APSB20-14: Adobe Experience Manager. Adobe Cloud Services Compliance Overview Adobe® Cloud Services Compliance Overview White Paper Overview At Adobe, the security, privacy and availability of our customers’ data is our priority. We believe that a sound compliance and risk management strategy is as important to the success of an organization as the company’s product strategy.

This technology is a new, automated way for Adobe and other software publishers to track down counterfeit copies and other non-licensed use of their software. In the simplest sense, that’s what a software compliance audit is. However, unlike traditional software license audits in which publishers search for license misuse within enterprises, the Adobe Software Integrity Service primarily focuses on catching counterfeit software.

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The service has launched to a limited subset of US Acrobat X customers. It doesn’t affect enterprises unless employees have purchased consumer licenses for Acrobat X in the US. But, companies could also be affected if they buy Adobe licenses from non-qualified resellers, or buy hardware with pre-installed Adobe software.

Adobe isn’t currently gathering information about how Adobe desktop applications are used if those applications were installed either via Creative Cloud Packager, with enterprise IDs, or through Adobe Volume Licensing. It’s unclear whether the lack of information would have an effect on the service to perform validations. At this stage, it’s also questionable whether the integrity check can analyze more complex product use rights such as secondary use or downgrade rights.

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What the future could hold

Adobe distributes their “phoning home” service through several channels. Product updates, the Adobe Application Manager, and the Creative Cloud Installer all may deliver the Software Integrity Service. Broad circulation capabilities could be an indication that Adobe plans to add the service to other products at a later date.

Any potential future plans by Adobe to implement the Software Integrity Service for enterprises could provide the vendor a substantially less expensive audit process. The service automatically collects audit data, without physically sending an auditor on-site. This would mean more audits for enterprises, because it's faster, cheaper and easier for Adobe to do.

It will be interesting to see if Adobe applies this service to meter cloud licenses. Doing so could enable enterprises a flexible purchase option for licenses that allows software use for fractions of time, such as hours. Adobe could offer hourly rates and automatically warn users before they’ve used their allotted time. This would give enterprises an improved cost-benefit ratio for products, and provide a direct revenue stream to the “phoning home” service. Because we don’t always phone home for a ride; phoning home for more money is a good reason too.

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Topics: Adobe, Audit Defense


Only genuine Adobe apps and services give you the latest features and functionality and ongoing access to support, plus added protection from malware and viruses.

Software piracy occurs when:

  • software has been modified or hacked, and/or
  • keys or accounts that are known to have been stolen are used, and/or
  • usage is not in line with the licensing Terms of Use.

Software piracy exposes businesses and consumers to security threats including malware and viruses, and leads to decreased efficiencies for consumers and organizations.

Genuine Adobe software is legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe apps and services give you the latest features and functionality and ongoing access to support, plus the latest security protection.

Adobe Genuine Software Integrity Removal Mac

It is not legal to use non-genuine software, regardless of how the user or organization obtained the software or is using it.

Adobe Genuine Software Integrity Service Data At Risk Machine

Buying software directly from Adobe.com or an authorized reseller will help ensure you get genuine Adobe software. Adobe strives to protect you from fraudulent sellers and works to ensure that only genuine Adobe software is available for purchase.

  • If you have received notification from Adobe indicating your software is not genuine, click the notification to learn more, including the option to purchase genuine Adobe software or contact Adobe for more information.
  • If someone else in your organization is responsible for software purchase (for example, your IT Administrator), you may want to check with them first.
  • If you have received a notification when trying to install the software, Adobe has blocked a serial number due to misuse. Click the notification for options to resolve.

Adobe aims to stop the fraudulent supply of Adobe apps and services, and help users who have been the victims of fraud.

Adobe cares that our customers get the best experience from Adobe apps and services and develops programs to help ensure that customers are educated, informed, and protected at all times. Programs include:

  • investigating and bringing action against resellers of non-genuine software,
  • blocking serial numbers that have been obtained or generated illegally, and
  • informing customers if they have non-genuine software, both at installation and during product use, offering options to resolve.

Genuine Adobe software is legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe apps and services give you the latest features and functionality and ongoing access to support, plus the latest security protection.

Only genuine Adobe software gives you the latest features and functionality and ongoing access to support, plus the latest security protection.

Using non-genuine software poses a risk for individuals and organizations. Non-genuine software has frequently been modified leading to issues such as:

  • increased risk of exposure to viruses or spyware that can destroy or compromise data, and
  • increased chances of the software not functioning correctly, or failing completely.

About Adobe software notifications – notifications at installation

Invalid serial numbers are serial numbers that have been blocked by Adobe due to misuse. When Adobe discovers this fraudulent behavior, the invalid serial numbers are deactivated. Customers may only realize that a serial number has been deactivated when they attempt to install or reinstall the software, and should follow the instructions provided to address this issue.

Remove Adobe Genuine Software Integrity

Non-genuine software can work normally until Adobe identifies and deactivates the fraudulent serial number. Once the serial number is deactivated, future attempts to install or reinstall will fail.

About Adobe software notifications – notifications during product use

Adobe Genuine Software Integrity Service Data At Risk Mac Center

Adobe runs validation tests and notifies individuals and organizations that are using non-genuine software. They check for software modifications and invalid licenses. If you or someone in your organization has received a notification, non-genuine software has been identified.

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Adobe runs validation checks that identify if an installed Adobe app is genuine or non-genuine. When non-genuine apps are found the service can inform users through notifications, providing options to resolve the issue. In addition to notifications, customers may also see the validation process running in their Activity monitor (maocOS) or Task manager (Windows).

If you or someone in your organization has received a notification, it is because a software has been found that is not genuine.

If a user chooses to ignore notices and warnings, then Adobe may take appropriate additional action as necessary, including blocking access to the non-genuine software.